Training & Support

Things to consider when making decisions about developing training for volunteers

  • What skills do your volunteers need to support their role?
  • Do you have a training room / space for volunteers?
  • What training and development is important to participants?
  • Can existing volunteers support new volunteers?
  • Who will deliver volunteer induction training?
  • What training do staff members need to support volunteers?
  • What training do volunteers need to mentor new recruits?
  • What in house training can you deliver?
  • What resources will you need?
  • Have you approached your local FE provider to support your training needs?
  • Are there any other organisations that can provide other accredited training?

Our approach

We chose to develop a bespoke training course which carries nationally recognised accreditation provided by the awarding body ASDAN.  The ‘Volunteering short course’ is run over 10 sessions and develops heritage knowledge, customer service skills, communication and interpersonal skills as well as acknowledging the time volunteers give to volunteering at your chosen venue. We hire a freelance tutor to develop and deliver the course. On completion of the course participants gain accreditation for 60 hours of volunteer service.  For more information about the ‘Volunteering short course’ visit ASDAN website.

Download the course breakdown to see the course structure and content. (IWM North Example)

External Training
In addition to course, we deliver a series of half-day and day-long training sessions run by external trainers, such as accredited customer service training and conservation training. All external training is up-to-date and recognised by employers.

We recognise the importance of our existing volunteers by providing bespoke training to help them to become buddies. Buddies support new volunteers for a series of 5 sessions, please see our bespoke buddy booklet.


Signposting & referral
We continually identify organisations and projects within the region that have complementary programmes that can provide new opportunities for our volunteers. Some have strong relationships with our target audiences and refer people to us, others are able to provide further progression routes for volunteers or a combination of the two.

For example, The Poppy Factory can support ex-service personnel with finding employment, whilst the Princes Trust hosts a programme of enrichment courses and training for young people.